Support

Information and technological support

Subscription service

Update of programs

Troubleshooting in software platform

Consultation of customers

Creating new reports

Finalization of the finished of programs

Audit of programs

Subscription service from

"Simple software"

is a set of actions that are aimed at maintaining the constant high-quality functioning of the program for automating your company's business processes. As part of this service, we offer updating software platforms, troubleshooting system problems, consulting and customer technical support, and auditing your program.

In most cases, a subscription service on an ongoing basis in cooperation with our company costs customers less than a one-time appeal to fix problems in the program. In addition, it will allow you to receive expert advice and technical assistance as part of the tariff.

How much is the subscription service

We suggest you choose one of the subscription service packages:

* With a one-time acquisition of a joint-stock company for 3 months a discount of 10%, for 6 months - 20%

	BASIC	STANDART	PREMIUM	VIP
Update of programs
Consultation of customers
Finalization of the finished of programs
Troubleshooting in software platform
Creating new reports
Audit databases
Clock, per month	1	5	10	20
Cost per month	1 400 rub	6 000 rub	10 000 rub	20 000 rub
Troubleshooting in software platform	1 400 rub	1 200 rub	1000 rub	900 rub

BASIC
Update of programs
Consultation of customers
Finalization of the finished of programs
Troubleshooting in software platform
Creating new reports
Audit databases
Clock, per month	1
Cost per month	1 400 rub
Troubleshooting in software platform	1 400 rub

STANDART
Update of programs
Consultation of customers
Finalization of the finished of programs
Troubleshooting in software platform
Creating new reports
Audit databases
Clock, per month	5
Cost per month	6 000 rub
Troubleshooting in software platform	1 200 rub

PREMIUM
Update of programs
Consultation of customers
Finalization of the finished of programs
Troubleshooting in software platform
Creating new reports
Audit databases
Clock, per month	10
Cost per month	10 000 rub
Troubleshooting in software platform	1000 rub

VIP
Update of programs
Consultation of customers
Finalization of the finished of programs
Troubleshooting in software platform
Creating new reports
Audit databases
Clock, per month	20
Cost per month	20 000 rub
Troubleshooting in software platform	900 rub

It is important

to provide:

1 Description of the problem and user action
A numbered list and a specific example, indicating the record ID, field name, table. If it is difficult or long to describe the problem, then you can shoot a video using our free program PsCam with sound, it is desirable and send us the .AVI file in the 7z, RAR or ZIP archive to a support email or a download link. Poor quality videos (shot on the phone) are not considered.

2 A screenshot or video taken on PsCam with an error message or a specific problem place
A numbered list and a specific example, indicating the record ID, field name, table. If it is difficult or long to describe the problem, then you can shoot a video using our free program PsCam with sound, it is desirable and send us the .AVI file in the 7z, RAR or ZIP archive to a support email or a download link. Poor quality videos (shot on the phone) are not considered.

3 A copy of the database with which the problem occurs
If the problem is observed on any database, including our demo database, then it is not necessary to send your database.

If you do not agree to provide personal data and confidential information, then you can make a copy of the database in which to delete most of the records, leaving 1-2 records in each table for convenient testing. And in the remaining entries, replace all confidential information with a single character, for example, the letter "X". We guarantee data confidentiality.

The database is one single file with the extension .mdb, the path to which is indicated below in the status bar screenshot. In case of MS SQL Server, send the .bak file (database backup). It is advisable to delete the password for the database (if it is specified for the .mdb file), compress the database and place it in a ZIP, RAR or 7z archive.